Refunds or Exchanges: Do not buy cosmetics if you are unprepared to take the risk of an any adverse or disappointing reaction due to any hereditary or physical conditions. While we may refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim. JLRC accepts no responsibility for any reactions caused by the brands JLRC sells, and does not accept back products for this reason. For any product return to be considered for exchange, repair, credit or refund, the customer must first email JLRC* firstname.lastname@example.org to clarify eligibility and process, receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication. Do not send products back without emailing JLRC* first; return in itself does not guarantee entitlement, and we do not accept responsibility should the items become lost or damaged in transit. It is the customers responsibility for the product up until JLRC receives shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must still have original receipt. *office hours PST Monday to Friday 10:00am – 5:00pm REFUNDS (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 working days. JLRC will cover the return postage costs in the case of faults, but if no fault is found the cost of return is the customer’s to pay. Shipping cost will not be reimbursed until after product has been inspected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. LATE OR MISSING REFUNDS (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. SALE ITEMS (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded under any circumstances. EXCHANGES (if applicable) We only replace items if they are defective or damaged. To be eligible for exchange products must still be 90% full of product. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org *office hours PST Monday to Friday 10:00am – 5:00pm **Acts of God provisions, “Force Majeure” clause, any events outside human control, like flash floods, earthquakes, or any other natural disasters that delay shipping does not generate a refund. This provision doesn't completely eliminate or limit all liability for losses resulting from such events but all attempts will be exhausted to resolve delivery and if not possible to deliver, a refund will then be granted after 30 days. If you do not accept the Terms and Conditions stated here, do not use the JayLilRose.com site nor place order. JayLilRose.com may revise these Terms and Conditions at any time by updating this posting. ***Actual packaging doesn't have light up glasses, image for marketing purposes only. Computer monitors, cellphones, or any other webpage viewing source may provide slight color differentiation from actual product color and does not necessitate or obligate us to any refund, exchange, or other type of reimbursement.
GIFTS We do not send gifts without receipt or to a different mailing address. It is you, the purchasers responsibility to receive product and gift to somebody else. SHIPPING To return your product, you should mail your product to: 5892 Losee Rd Ste 132, North Las Vegas, NV, 89081. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cosmetics: If 3 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange. No request for refund or exchange will be accepted or granted once product has opened. Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully! Return for refund policy is not applicable for wrong color or product choice for purchases made in-store or online. Nor do we refund for a change of mind. Items cannot be returned that have been purchased from other retailers or makeup artists selling JayLilRose Collection cosmetics. Please deal with whom you purchased your product with directly. A refund is not available if the customer bought them for someone else who doesn’t want them. We do not refund for the subtle and unavoidable variations in color, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s color, texture or perceived performance on the individual. These are not faults.
Energy Drinks: If 3 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange. No request for refund or exchange will be accepted or granted once product has opened. Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully! Nor do we refund for a change of mind. Items cannot be returned that have been purchased from other retailers selling JayLilRose Collection Energy Drinks. Please deal with whom you purchased your product with directly. A refund is not available if the customer bought them for someone else who doesn’t want them. We do not refund for the subtle and unavoidable variations in taste that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s taste or perceived performance on the individual. These are not faults.
Hand Crafted Shoes: All shoes are thoroughly inspected for quality prior to shipping. There are absolutely zero returns or exchanges accepted on handcrafted Italian shoe items. If you are unsure on your shoe size please have it measured before ordering for best fit as no request for refund or exchange will be accepted or granted on that basis.
All Other JayLilRose Collection Products: Unless otherwise stated in the product description a general refund or exchange may be offered if not more than 3 days have gone by since receiving the product based on damage during shipping. There is no refund of a non-faulty items so please choose carefully.
The JayLilRose Collection_JayLilRose.com *Some older mobile devices and tablets may work best in portrait mode when utilizing the website. Recommend downloading the JayLilRose Collection app from you android or ios playstore. JLR