How can I see if my order has shipped? Log into your account and click the [My Account / Order Status] link in the upper right corner of the page to see the current status. You will also receive an e-mail after purchase and shortly after once your order has shipped. This e-mail may include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information. If you did not create an account on jaylilrose.com, you can still Track Your Order (click here) and entering your Order #. Is your clothing true to size? Yes, most of it. Our men's sizing is very accurate to American standard sizing. Any t-shirt size chart or sweatpants size chart on google is comparable to our garment measurements. Our men's t-shirts are classified as “modern fit” which is slightly slimmer than an old school t-shirt. The women's t-shirts run small, and they are form fitting. We recommend getting one size larger than you would normally purchase if you don't like it too fit so snugly. The women's hoodies are shorter, meant to sit at the waist, not at the hip. All men's hoodies are true to size, they are made slightly larger than a shirt, because they are meant to be worn in place of a jacket, over other clothing of the same corresponding size. My order still hasn't shipped and its been more than 30 days. Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our suppliers have delays in getting our orders to us. Many times your orders will ship directly to you from our distribution centers or contracted agents. We try very hard to prevent this however most items are hand made whether it be the high-end Italian shoe fashion made in Italy once ordered or our mid-wear casual shoes and clothing manufactured outside of the US. For items manufactured in the U.S. there should be very limited shipping errors beyond 14 days. We are not able to send out backorder notifications, so if you think its taking too long, or your tracking number hasn't updated, please don't hesitate to shoot us an email and see what's going on with your order. We will always have an answer for you. Please contact customer support and they can get an answer for you. When will my order be shipped? Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3-30 business days depending on the item in your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers. My package got sent back, am I still entered in the giveaways/drawing? When applicable merchandise delivery and the contest entries are two completely separate processes. When you place your order on our website, the moment you click submit and the money is taken from your payment method, two things happen:
Your giveaway contest entries are logged at our office, the sweepstakes administrator located in Nevada
Your merchandise choices are transmitted to our manufactures after being double verified for accuracy with the systems, so the same quality JayLilRose expects in all her products is handled by our awesome employees and agents to get it mailed to you.
How long does it take the shipping carrier to deliver? All shipping time is based on your item(s) purchased and your location. It can take up to 5 business days to get to your home. We ask that you follow the progress all of your packages using the www.usps.com or www.ups.com website, and let us know if anything doesn't look right to you. Check the specifics on the items page for delivery time frames. I picked the wrong size/color/item on the order I just submitted. Please send an email to customer service, email@example.com if you need to change any sizes, colors, choices, etc on any order you have placed in the last 24 hours. Please see the Returns/Exchanges page for more information. Remember we can only exchange or add to your order. We cannot cancel items. Please include your name and order number in your email correspondence. My address is wrong on my order! Please contact customer service immediately. Send an email to firstname.lastname@example.org. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you. :) My package is being sent back to JayLilRose Collection! What do I do? Don't panic! We've got this! Send an email to customer service (email@example.com) that states your complete address, including any apartment number that should be on there. We will update that order invoice to show the correct address, so we can ship it right back out again as soon as we receive the package back. The post office usually takes about 3-5 business days on domestic orders (inside the continental US) to actually process the return, and then a few days to send it back to us. Please allow 10 business days for us to receive it from the date that the tracking status shows it is undeliverable and being returned. How do I track my order and who is delivering it? All packages are shipped through either the US Postal Service or UPS. There are two ways to see your tracking number. 1. Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see your previous order information, this information will include a tracking number and link. 2. You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please email customer service, firstname.lastname@example.org. You may also Track Your Order Online by entering your Order #, Email Address, and your Last Name. My order never arrived, its been more than 10 business days. Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see previous orders you have placed. Click on the order you are inquiring about to see your order status. Ensure that the expected shipping date has passed. Input your tracking number at the USPS.com website to get an update of its location. If your tracking number says your package was delivered, please contact customer support. Be sure to include your order number and your name. I just got my order and something is missing, is it shipping separately? All orders are quality control checked to assure every ordered item is in the package and free from damage. We ship almost all orders in one shipment, there may be the rare event however rare if ever, an order may be split. Exceptions may include beverages, electronics, accessories, and fashion to include shoes, to prevent damage, and we all know there's mixing beverages and any other kind of items has the components for damage. but it is generally notated in writing on the invoice are subsequent shipping notification which is usually by email. If you are missing anything in your order, please contact customer service via e-mail for assistance. email@example.com Can I pick my order up instead of you mailing it to me? No