US (incl. backup)MXEU (incl. backup) 15-30 business days-
FAQs about Orders and Deliveries and the COVID-19 virus
JayLilRose Collection's operations continue but delivery times may be longer than usual.
Last updated on May 04, 2020.
1. Can I place an order? Will JayLilRose Collection deliver the package?
Yes, JayLilRose Collection's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Updated delivery times on the product detail page for each item are currently being updated, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
We're working with our partners to temporarily prioritize household staples, medical supplies and other high demand products coming in so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.
Temporarily prioritizing products coming in
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Your Orders from JayLilRose Collection via the appropriate shippers web page once your item has shipped. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details email. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.
3. Why are some, JayLilRose Collection items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual. To enable us to provide this vital service to people everywhere, especially to those, like the elderly, who are most vulnerable it’s important to assure the utmost QA/QC on all products.
4. Can I still make returns?
All return policies remain in affect. Please see item or Return/Exchange FAQ page for questions.
5. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
6. What is JayLilRose Collection doing about price gouging?
We are working to ensure that no one artificially raises prices on basic need products during this pandemic and have blocked or removed tens of thousands of items, in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy.
You can submit a pricing concern to us by clicking Report incorrect product information on the product detail page, then select Other product details, then Price issue. While we are not able to respond directly to all reports, we appreciate your feedback.
7. What is JayLilRose Collection doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments.
We're experiencing an increase in demand for JayLilRose Collection shoes and JayLilRose Collection cosmetics and are working hard to increase delivery availability.
9. Is it possible to reduce contact with drivers when they deliver my orders?
Yes. JayLilRose Collection's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance.
You can also choose a safe location where the driver can leave your package if you are not able to answer the door. To provide delivery instructions, please see appropriate delivery providers web page for more info.
10. Is JayLilRose Collection still delivering Large and Bulky items?
Yes. JayLilRose Collection's delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. Out of an abundance of caution, we are also pausing in-home delivery and services until further notice.